Frequently asked questions

What is physiotherapy?

Physiotherapy is a healthcare profession with a science foundation. The range of work is very broad and varied and involves working with people to promote their own health and well being. Physiotherapy helps restore movement and function to as near normal as possible when someone is affected by injury, illness or by developmental or other disability. It uses physical approaches to promote, maintain and restore physical, psychological and social well-being, taking account of variations in health status. Physiotherapy is science-based, committed to extending, applying, evaluating and reviewing the evidence that underpins and informs its practice and delivery. “The exercise of clinical judgement and informed interpretation is at its core.

What is the CSP/HCPC?

The CSP stands for the Chartered Society of Physiotherapy. This is the professional regulatory body for all physiotherapists within the UK. It shows your physiotherapist is fully qualified.
This is a government regulatory body for health care professionals and it was set up to protect the public. h ttp://

Do I need a Doctor’s referral?

No. Physiotherapists are able to accept self referrals but may inform your GP of their intervention after the completion of your treatment.

Is physio covered by private medical insurance?

Yes. Most of the major medical insurance companies recognise Chartered Physiotherapists. E.g BUPA, Aviva ,Axa /PPP etc. Each company has its own requirements before you are able to access a physiotherapist, so it is best to contact them first before embarking on a course of treatment. Some require you to attend your GP before treatment can commence. Settling of invoices depends on your insurance companies requirements so please discuss this with Jackie as ebilling may be available or you may be asked to settle at each session. If you commence physiotherapy always bring evidence of your insurance policy and authorisation numbers with you.

Important information for insured clients from 16th October 2020

Please note that due to some insurers use of an intermediary company regarding invoice processing (healthcode)and their intent to charge for the use of this, I am unable to e bill the following insurers :-Axa/ppp, and Vitality.

Bupa and cigna are not affected.

If you are insured please check your provider will reimburse the invoice (which I will provide after treatment), for costs associated with treatment.

This means that payment will need to be made at each session and a full invoice will be provided at the conclusion of treatment.

I apologise for this inconvenience but with escalating practice costs for PPE I feel that this is one step too far.

Jackie Zaslona B.ED MCSP

How quickly can I be seen?

This varies depending on the time of the referral but usually within 48hrs (excluding the weekend). It will also depend on your flexibility with availability as obviously the early and late appointments are rapidly booked, but The clinic will try to be as accommodating as is feasible. If Jackie is unable to give a convenient appointment there are other well qualified Physiotherapists within the centre as an alternative.

What treatments do you offer?

The clinic primarily offers a musculoskeletal service. (See services). However all physiotherapists have a wide variety of treatment skills. If your requirement is not provided by this clinic it will endeavour to offer you alternative practitioners' contact details who may be able to help.


Treatment costs vary according to the time required for each session. It is best to contact the clinic for the current charges. Payment
Unless you are covered by medical insurance each treatment is to be settled at the time of that session either by cash or cheque or Bank Transfer. Credit/debit card payments may not be accepted at present (potentially in the near future). Private medical insurance
Please provide your full insurance details with your policy document as evidence and any authorisation numbers.
Each insurance company has different requirements for invoice payment. Some can be sent directly.
Any excess is payable at the time of the treatment and is the responsibility of the client.
Please check this on your policy before you attend your first session.

Can I bring someone in with me?

Yes. You are welcome to be accompanied for each of your sessions. It is requested that numbers are limited due to available space within the treatment area. All clients aged 16 years and under must be accompanied by a parent or guardian.

What do I wear?

You may need to undress as far as underwear according to your clinical problem e.g spinal back pain. So comfortable and ‘decent’ undergarments are suggested. If you prefer you can wear shorts and a vest type top which are very useful for lower limb and shoulder problems.